Standard Event/Weekend Support vs. VIP Event/Weekend Support:  The goal of providing both support options is to empower you with a choice to maintain our existing weekend support experience or, for an added fee, enjoy a more prioritized and efficient VIP support experience.

Standard Weekend Support:

• 8a – 4p CST

• Email Only:

  • SLA response to Admin(s) of 1 hour.

  • SLA response to Parent(s) of Same Day.

• Standard Phone Line for Admin:  Emergency Call Backs within 1 hour.

VIP Weekend Support:

• 8a – 8p CST

• Email Only:

  • SLA response to Admin(s) of 20 minutes.

  • SLA response to Parent(s) of 1 hour.

• Dedicated Phone Extension for Admin: Emergency Call Backs within 20 minutes.

What if the event falls on a weekday (i.e. Friday)?:

• 8a – 8p CST

Our Standard Weekly Support: The Event inquiry will still trigger the Standard Event SLA Policies, however, our standard support experience will accommodate the event support needs.